Return Policy

Lilas Fashion Armagh Returns & Exchanges Policy

Last updated: June 4, 2025

Thank you for shopping with Lilas Fashion Armagh. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.

1. Returns Period

• You have 14 calendar days from the date you received your order to request a refund or exchange.
• After 14 days, unfortunately we cannot offer you a refund or exchange.

2. Eligibility for Return

To be eligible for a return, your item must be:

• Unworn, unwashed, and in the same condition that you received it
• With original tags and packaging intact
• Accompanied by your proof of purchase (order number or packing slip)

Items not eligible for return include:

• Final-sale or clearance items (explicitly marked as “Final Sale”)
• Intimate apparel (e.g. underwear, swimwear) for hygiene reasons
• Any item showing signs of wear, damage, or alteration

3. How to Initiate a Return or Exchange

1. Log in to your account at www.lilas.co.uk (or proceed as a guest).
2. Go to “My Orders” and select the order you wish to return.
3. Click “Start a Return” and choose:
   • Refund — receive your money back to the original payment method
   • Exchange — swap for another size, colour, or style (subject to availability)
4. Fill in the reason for return and submit your request.
5. You will receive an email with:
   
   
   • Instructions on how and where to ship your package

4. Packaging & Shipping Your Return

• Pack securely in the original product packaging (or a similar protective box/envelope).
• Drop your package off at the designated carrier within 7 days of receiving your return label email.

5. Refunds & Processing Time

• Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund/exchange.
• Approved refunds will be processed within 5–7 business days, credited back to your original payment method.
• Exchanges are shipped out within 3 business days after we receive your returned item.

6. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery at info@lilas.co.uk . We will cover all shipping costs and ensure you receive a replacement or full refund as quickly as possible.

7. Cancellations

You may cancel your order up to 2 hours after it’s been placed, provided it hasn’t entered our fulfilment process. Email info@lilas.co.uk with your order number and “Cancellation Request” in the subject line.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, please reach out:

Lilas Fashion Armagh
Email: info@lilas.co.uk

We appreciate your business and aim to make your shopping experience as smooth as possible. Thank you for choosing Lilas Fashion Armagh!